My spouse has what I suppose is a retina MacBook Professional 13″ from about 2015, working on macOS 13.7.8 (Ventura). When the log-in display seems after powering up, the password instantly does slightly jiggle – which (to me) appears related – however her password now not works, regardless that it did final week and hasn’t been modified.
We have tried all the standard options:
- Checked caps lock is off, and made certain password is entered with
appropriate case; - Shut down, waited 10 minutes, rebooted;
- Tried with and with out energy adaptor related;
- Connected an exterior Home windows keyboard (sure, I do know to make use of Home windows key for “Command” and Alt key for “Possibility”) through USB hub related to
laptop computer’s USB-C port; - Tried different probably password permutations;
- Efficiently used “reset password” operate to reset PW through Apple ID log-in: “Your FileVault quantity password has been reset”;
- Again to log-in display: unsuccessfully tried new password;
- Adopted Apple’s directions to aim MacOS Restoration: the Restoration display fails to seem and it simply goes straight to the log-in display;
- Adopted directions to entry the Accessibility Keyboard. No
keyboard seems; as an alternative, it goes to the log-in display and I hear “voiceover on”, however the cursor stays unchanged once I say the person’s title; - Adopted Reset {Hardware} Controllers directions: the method fails to start out;
- Adopted Reset SMC With out Keyboard directions: once I reconnected the ability adaptor, the laptop computer instantly began up with out me urgent the “On” button, the Apple emblem appeared, and some seconds later I used to be again on the log-in display;
- Tried holding down Alt after Apple chime: again to log-in display;
- Tried powering up with a number of permutations of R, Command, Possibility, Management, Shift, and likewise tried spamming the keys.
There was one momentary glimmer of hope: with some severe key spamming, certainly one of these variations introduced up the Reset Password web page and within the prime left nook was a 3-item menu with “Begin-up Disk” (or one thing related). I chosen this and was given the choice of resetting the PW, which I did. Alas, pointless.
My guess is that:
- The OS cannot recognise the brand new password as it will have to get previous the log-in stage with a purpose to entry the web and get the Apple ID modifications;
- There is a delay earlier than the OS recognises the exterior keyboard and this prevents the assorted “press energy button then instantly maintain down and/or spam the keyboard mixture” makes an attempt;
- both the previous {hardware} has developed compatibility points with Huge Sur, or alternatively there is a bodily drawback with the inbuilt keyboard.
The underside line is that I’ve tried all of the options I can discover inside Ask Totally different Stack Change and extra broadly on the web. And I stay in a small regional city an hour’s drive from the closest main city centre and about 20 hours from the closest Apple centre, so taking the laptop computer to an skilled Mac technician is problematic.
Is there anything I ought to strive? My spouse has some treasured private and household recordsdata on her laptop computer.
Replace 1: Within the Reset Apple Password display, I clicked on Begin-Up Disk and tried altering the password (made no distinction) – however the display gave me one important bit of information: it is working on macOS 13.7.8.
Replace 2: I did some additional studying of associated AskDifferent posts and located the next:
- In a January 2018 remark, Lexible says their login problem was brought on by a battery that had aged to the purpose that it had swelled, deforming the keyboard. My spouse tells me her MacBook quickly loses cost when not related to the ability adapter, and the casing will get very popular when related and recharging, so we could have the identical problem as Lexible. Sure the laptop computer must be disposed of, however we would prefer to rescue some paperwork from it first.
- This canonical query and reply thread means that if a key (e.g. Shift or Management) is caught and subsequently overriding any enter from an exterior keyboard, the one sensible answer is to exchange the whole keyboard.
